Why Work Here?
“Goodwill Industries – Big Bend, Inc. is a 501(c)3 non-profit with a mission to provide job training, education, and employment.”
To ensure the efficient and cost effective operation and stewardship of the retail store through donor and customer relations, processing donated goods and quality control in order to maximize profitability that will fund and prosper our employment and training operations.
Under the direct supervision of the Retail Store Manager or designee, the Donation Attendant is responsible for delivery of excellent customer service while receiving and assisting with donated goods, issuing tax receipts, keeping accurate counts of donations, cleaning, pricing, sorting, and transporting goods, while maintaining a clean and safe work area.
Willingness to Learn
Possess basic math skills
Great Customer Service Skills
Strong Communication Skills
Ability to Multitask
Demonstrate Great Judgment
- Provide 100% service satisfaction to our donors and customers
- Greet each donor and customer in a prompt, friendly, and courteous manner
- Assist each donor or Goodwill transportation staff with unloading donations from donor vehicles or store trucks using rolling carts or dollies, as necessary
- Offer and issue tax receipts to donors
- Maintain accurate daily counts of donations
- Report daily donation counts to retail store manager.
- Clean, price and transport furniture to sales floor as soon as possible
- Sort donated goods into pre-determined categories for processing
- Transport donated goods to designated production area, sales floor, or warehouse
- Maintain a clean and safe work area, including the designated drive-thru station, including but not limited to reporting safety hazards and injuries to the store manager and assistant manager
- Transport and dispose of trash to compactor or dumpster, to include operation of compactor as needed
- Maintain an acceptable attendance and punctuality record;
- Adhere to all retail store and personnel policies and procedures, including performing assigned duties within the framework of our Guiding Principles.
- Good work ethic;
- Demonstrates good judgment in recognizing saleable items from non-saleable items;
- Able to follow instructions and comply with policies and procedures;
- Able to work a variety of schedules;
- Able to maintain good relationships with co-workers and management;
- Demonstrates flexibility and willingness to learn
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing this job, the employee is occasionally required to stand, walk, sit, use hands to finger, handle or feel objects, tools or controls, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl, talk and hear, taste and smell. Most activities involve repetitive upper body movement, reaching, bending and standing. The employee must be able to lift and/or move up to 50 pounds with or without assistance.
- When handling goods, Donation Attendants are required to follow all safety procedures including, but not limited to, the assisted use of rolling carts, hand trucks, or dollies as necessary.
- Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus in addition to good hand-eye coordination.
Typical Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- While performing this job, the employee is exposed to weather conditions prevalent at the time, but works primarily indoors and/or at facility entrance; the noise level in the work environment is usually moderate;
- Stools or chairs may be provided to allow employee to alternate between sitting and standing while performing job.
- Will possibly be working alongside others with social, mental, and emotional disabilities.
About Goodwill Big Bend:
Goodwill was founded in 1902 in Boston by Rev. Edgar J. Helms, a Methodist minister and early social innovator. Helms collected used household goods and clothing in wealthier areas of the city, then trained and hired those who were poor to mend and repair the used goods. The goods were then resold or were given to the people who repaired them. The system worked, and the Goodwill philosophy of “a hand up, not a hand out” was born.
Dr. Helms’ vision set an early course for what today has become a $4 billion nonprofit organization. Helms described Goodwill Industries as an “industrial program as well as a social service enterprise…a provider of employment, training and rehabilitation for people of limited employability, and a source of temporary assistance for individuals whose resources were depleted.”
Times have changed, but Helms’ vision remains constant: “We have courage and are unafraid. With the prayerful cooperation of millions of our bag contributors and of our workers, we will press on till the curse of poverty and exploitation is banished from mankind.”
Goodwill’s network of 165 independent, community-based Goodwills in the United States and Canada offers customized training and services for individuals who want to find a job, pursue a credential or degree, and strengthen their finances. Each local Goodwill must be accredited, apply for membership and meet certain criteria established by Goodwill Industries International (GII).
The GII Member Services center, located in Rockville, MD, offers local Goodwills a number of benefits to enhance their programs and services, and grow their Goodwills.
Goodwill Industries – Big Bend, Inc. was founded on June 1, 1965. The first local Goodwill store was opened on Jackson Bluff Road in Tallahassee.
At that same time Goodwill collection boxes were placed in all major communities for the collection of used clothing. These donations were taken to a workshop for repair, then sold to assist disabled and disadvantaged people the area.
Over the next 35 years Goodwill Industries – Big Bend grew significantly. A Halfway House for men was established on July 1, 1972, providing temporary supervised living for Personal Work Adjustment Training clients. In 1981, Goodwill Industries – Big Bend began the Gulf Coast Division, a branch operation, with a store in Panama City, and in 1989, opened their first apartment complex for people with disabilities.
By the turn of the century, Goodwill Industries – Big Bend had retail outlets throughout the Big Bend area. The first computer training class began at the Mabry Street facility in March 2001 and Career Training Centers were added to many stores.
Now with 26 Retail Stores, 14 Attended Donation Centers, 9 Career Training Centers, 13 Residential Communities, and an Automotive Resale Lot, Goodwill Industries – Big Bend, Inc. continues to grow and offer more services to people with disabilities and other barriers to employment.
Company website: http://www.goodwillbigbend.org/